Privacy policy

This Privacy Policy describes how Kutani Bitouen ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from kutanibitouen.com (the "Site"). Our online store is powered by Shopify.

Contact
Kutani Bitouen, 16-71 Yamashiro Onsen, Kaga City, Ishikawa Prefecture, Japan
Email: bitouen@kutani-mfg.jp

Information we collect

  • Order information: your name, billing and shipping addresses, email address, phone number, and payment information, so we can process and deliver your order.
  • Device information: your IP address, browser type, time zone, and cookies, collected automatically when you browse the Site.
  • Account information: if you create an account, your name, email address, and password.

How we use your information
We use your information to process payments, arrange shipping, provide invoices and order confirmations, communicate with you about your order, screen orders for fraud, and - with your consent - send you our newsletter about new pieces and exhibitions.

Sharing your information
We share your information with service providers who help us operate the store, including Shopify (store platform), payment processors, and shipping carriers. We may also share information to comply with applicable laws and regulations or to protect our rights. We do not sell your personal information.

Retention
We retain order information for as long as necessary to provide our services and to comply with legal obligations under Japanese law.

Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at bitouen@kutani-mfg.jp. If you are a resident of the European Economic Area, you also have the right to data portability and to object to certain processing.

Cookies
The Site uses cookies that are necessary for the store to function (for example, your cart and checkout), as well as cookies that help us understand how visitors use the Site. You can control cookies through your browser settings.

Age of consent
The Site is not intended for individuals under the age of 18.

Changes
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Last updated: November 10, 2026